Terms and conditions of use
1. Opening Provisions
I. Under these Business Terms and Conditions, we define the relationship between our company, Aenea s.r.o., Zelená 273/36, 079 01 Veľké Kapušany, Slovakia, as the seller and operator of the e-shop at www.soaphoria.sk, and you, our customer, who enters into a purchase agreement with us.
II. We apply a uniform approach to our customers and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set forth in these Business Terms and Conditions are applicable to all our customers.
III. These Terms and Conditions cover primarily the purchase of goods on our e-shop.
2. Conclusion of the Purchase Agreement
I. You can enter into a purchase agreement with us remotely via the e-shop.
II. In the case of a purchase agreement concluded remotely, the order placed by the order’s submission on the website shall constitute a draft purchase agreement. The order shall be valid for the period of 21 days and we will confirm its receipt by e-mail. The purchase agreement shall then be concluded upon our acceptance of the draft in the form of shipping the ordered goods. We will inform you of the shipment of goods by e-mail.
III. We supply goods only in a quantity usual for household consumption. In specific cases (especially in the event of discounts or clearance sales), we are entitled to determine a maximum quantity that we can supply.
3. Withdrawal for No Reason
I. By law, you are entitled to withdraw from an agreement concluded on the Internet without giving a reason within 14 days of delivery of the goods.
II. If you wish to exercise this right, you must notify us of your decision to withdraw from the agreement within the aforesaid time limit. The best way to do this is to contact us at email@example.com. You can also use the model agreement withdrawal form found here.
III. In the event you withdraw from the agreement, we will refund you the purchase price of the goods. The aforesaid funds shall be refunded without delay, no later than 14 days from the date of withdrawal. However, in accordance with the law, we may wait with the payment until you return the goods. For the refund, we shall use the same means of payment you used to pay the purchase price, unless we agree otherwise.
IV. Without delay, you should send the goods to Aenea s.r.o., Zelená 273/36, 079 01 Veľké Kapušany, Slovakia. In that case, you shall bear the costs associated with the return of the goods.
V. Please note that, by law, you shall be held liable for any reduction in the value of the goods as a consequence of handling the goods in a manner other than is necessary to familiarise yourself with the nature of the goods (e.g. if you open the cosmetic product and touch it, try it directly on your skin or use even a little bit of it). Please also note that you are not entitled to withdraw from the agreement in the case of goods manufactured according to your requirements or customised goods (e.g. packaging with customised engravings) and goods which you took out from their packaging and which cannot be returned to the packaging for hygienic reasons (e.g. opened cosmetic preparations and other goods that come into direct contact with your skin).
I. If the goods show a defect upon delivery, we can agree on compensation that is assessed individually. For the purpose of agreement on compensation you shall contact us at firstname.lastname@example.org. You shall also be entitled to require the removal of the defect in the form of a replacement delivery or repair. In the event that the removal of a defect is impossible or unreasonable for us, you shall be entitled to claim a discount on the purchase price or agree on other compensation depending on the defect itself.
II. We shall be liable for defects in the goods if the defects are manifested before the expiry date stated on the packaging despite strict observance of storage conditions.
III. Goods shall be considered defective, in particular, when they do not have the usual or presented properties, do not serve their purpose, do not comply with statutory requirements or have not been delivered in the agreed quantity. Please note that non-observance of storage conditions, incorrect handling, an increased sensitivity or allergic reaction to the delivered goods cannot in itself be deemed a defect in the goods. Likewise, shortcomings in gifts and other gratuitous performance we provide beyond the scope of your order do not constitute a defect. Pictures of goods in our e-shop are illustrative only and do not constitute a binding depiction of the goods’ properties (for example, the packaging may differ due to a change made by the manufacturer).
We shall be not responsible for defects in case:
- the buyer has caused the defect himself,
- the buyer was aware of the product’s defects before the receipt, and he/she was provided with a discount on the product,
- the warranty claim is contrary to the nature of the goods, in particular, the expiry of the durability of the product for which the discount was provided,
- the defects arose during the warranty period due to the wear and tear of the goods, their incorrect or excessive use, or which arose after the expiry of the durability of the product,
- the defect was caused by the intervention of the buyer or other person on the product or its parts
IV. We will be happy to answer any questions regarding complaints at email@example.com. Please send us the goods under complaint to Aenea s.r.o., Zelená 273/36, 079 01 Veľké Kapušany, Slovakia together with a completed complaint form that can be foundhere. In the event you fill in the form without the assistance of our staff, please remember to indicate what you find to be a defect or how the defect is manifested, and your requirement as to the method of handling your complaint.
V. We will inform you of the progress of the complaint, in particular of its receipt, acceptance or rejection, via e-mail.
VI. We will make a decision on the complaint without delay. The processing of the complaint including the defect removal will not exceed ordinarily 30 days. Otherwise, you shall be entitled to withdraw from the purchase agreement. It is necessary for you to provide us with the assistance required to meet the above time limit.
VII. In the case of a justified complaint, we shall bear the costs associated with the return of the goods.
5. Method of Payment and Delivery
I. You can select the method of payment (and delivery) from the options we offer. Prior to the shipent of the order, we will notify you of the selected method of payment and delivery and the associated costs.
II. The currently offered countries of delivery and their prices:
Austria - 6,90 tax incl.
Belgium - 6,90 tax. incl.
Bulgaria - 6,90 tax. incl.
Croatia - 6,90 tax. incl.
Denmark - 8,90 tax. incl.
Estonia - 8,90 tax. incl.
Germany - 6,90 tax. incl.
Great Britain - 6,90 tax. incl.
France - 6,90 tax. incl.
Hungary - 4,90 tax incl.
Ireland - 10,90 tax incl.
Italy - 6,90 tax. incl.
Latvia - 8,90 tax. incl.
Lithuania - 8,90 tax. incl.
Luxembourg - 6,90 tax incl.
Netherlands - 6,90 tax incl.
Poland - 6,90 tax incl.
Portugal - 10,90 tax incl.
Romania - 6,90 tax incl.
Spain - 10,90 tax incl.
Sweden - 19,90 tax incl.
Your order will be shipped by the UPS, DHL or GEIS delivery company, however the delivery companies have a right to deliver the goods to another company that will deliver them to your home (e.g. postal service).
III. We reserve the right to provide the delivery of goods free of charge in selected cases.
I. We provide our customers with various discounts and gift and other vouchers. Their use is governed by rules, of which we shall inform the customer in each individual case. Unless stated otherwise, each discount or gift voucher can only be used once, and only one voucher of the same type can be used per purchase. Unless provided otherwise, discounts cannot be combined. In the event the value of the gift voucher is greater than the value of the entire purchase, the difference shall not be transferred to a new voucher and the unused amount shall not be refunded.
II. In connection with the purchase made, you may receive an evaluation questionnaire from a third party. You can share your experience with the purchase and the goods with others. We will be very happy if you fill in the questionnaire.
7. Sending Samples
I. We offer the service of sending free samples to selected customers. We reserve the right to offer you the option to receive a free consignment containing samples of Soaphoria products and other cosmetic preparations according to the current offer of the e-shop for the purpose of trying out the products offered in the e-shop.
II. The sample selection is limited by our stock and the current offer of the e-shop.
III. The service of sending free samples aims to inform the customer of the offer of the e-shop, and its purpose is not to determine the quality or design according to the agreed sample. The service of sending free samples is free service of an advertising nature and do not constitute performance under a purchase agreement. Therefore, no discrepancy in the sample sent shall establish rights under defective performance.
IV. You may be contacted for the purpose of verifying your satisfaction with the chosen product; by your request for sending a product, you give your consent to being contacted.
8. General Information
I. In accordance with the Act on the Registration of Sales, the seller is obliged to issue a receipt to the customer.
II. All prices of products and services are provided including VAT applicable at the time of placing the order. We are charging sales tax for merchandise ordered on this Website based on Slovak sales tax rate.